BSOL British Standards Online

1. APPLICATION

1.1 These terms and conditions (Terms and Conditions) shall apply to the provision of the Services by BSI to the Customer
1.2 In the event of a conflict between these Terms and Conditions and the Order Form, the Order Form shall prevail.

2. INTERPRETATION

2.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions shall have the following meanings:
- Authorised Users: those employees, agents and independent contractors of the Customer who are authorised by the Customer to use the Services and the Documents.
- BSI: BSI Standards Limited
- BSOL: the British Standards Online service which allows the Customer to access over 90,000 British and international standards documents, with search, browse, and email alerting features.
- Business Day: a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.
- Compliance Navigator: an online service that enables the Customer to manage medical device compliance with standards, EU and US regulatory information, and guidance.
- Customer: the organisation to whom BSI provides the Services.
- Customer Data: the data provided by the Customer for the purpose of facilitating the use of the Services.
- Data Protection Legislation: means:
  - (a) the General Data Protection Regulation (GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003; and
  - (b) any other legislation in force from time to time relating to privacy and/or the Processing of Personal Data applicable under these Terms and Conditions; and
  - (c) any statutory codes of practice issued by the Information Commissioner in relation to such legislation.
- Documents: the documents made available to the Customer by BSI through the Services in relation to the Product subscribed to, inclusive of any Dynamic Documents.
- Dynamic Documents: any document produced in Eurocodes PLUS by Authorised Users adding their own data including, but not limited to, document comments and notes.
- Effective Date: as detailed in the Order Form.
- Eurocodes PLUS: an online subscription tool that makes it faster and easier to work with the Eurocodes documents and related content set - for structural design projects, containing standards, expert guidance and advanced features.
- Initial Subscription Term: as set out in the Order Form.
- Normal Business Hours: 8.00 am to 6.00 pm local UK time, each Business Day.
- Order Form: the document (in respect of which these Terms and Conditions form part) completed at the time of purchase containing Customer specific information, such as the Subscription Fees and Initial Subscription Term.
- Personal Data: has the meaning given to it in the Data Protection Legislation and includes any personal data Authorised Users may provide during the Service registration process.
- Processing: has the meaning given to it in the Data Protection Legislation.
- Products: BSOL, Compliance Navigator or Eurocodes PLUS, as applicable.
- Renewal Period: the period described in clause 11.1.
- Services: the subscription services provided by BSI to the Customer under these Terms and Conditions via a Product.
- Subscription Agreement: means the agreement between the Customer and BSI for the provision of the Services as set out in these Terms and Conditions and the Order Form.
- Subscription Fees: the subscription fees payable by the Customer to BSI for the User Subscriptions, as set out in the Order Form.
- Subscription Term: has the meaning given in clause 12.1 (being the Initial Subscription Term together with any subsequent Renewal Periods).
- User Guide: the user guide and related documents designed to assist the Customer to use the Services.
- User Subscriptions: the user subscriptions purchased by the Customer pursuant to clause 7.1 which entitle Authorised Users to access and use the Services and the Documents in accordance with these Terms and Conditions in relation to the specific Product purchased.
- Virus: any thing or device (including any software, code, file or programme) which may: prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network.
2.2 A reference to a statute or statutory provision is a reference to it as amended or re-enacted. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision.

3. USER SUBSCRIPTIONS

3.1 Subject to the Customer purchasing the User Subscriptions in accordance with these Terms and Conditions, BSI hereby grants to the Customer a non-exclusive, revocable, non-transferable right, without the right to grant sub licenses, to permit the Authorised Users to use the Services and the Documents during the Subscription Term solely for the Customer's internal business operations.
3.2 BSI will ensure that the Customer can access the Products either by issuing the Customer a password or the means to self-register to receive the Services.
3.3 In relation to the Authorised Users, the Customer undertakes that:
- 3.3.1 the maximum number of Authorised Users that it permits to access and use the Services and the Documents shall not exceed the number of User Subscriptions it has purchased from time to time;
- 3.3.2 unless a User Subscription is specified to be an institutional login tied to an IP address, it will not allow any User Subscription to be used by more than one individual Authorised User unless it has been reassigned in its entirety to another individual Authorised User, in which case the prior Authorised User shall no longer have any right to access or use the Services and/or Documents;
- 3.3.3 unless a User Subscription is specified to be an institutional login tied to an IP address, it shall maintain a written, up to date list of current Authorised Users and provide such list to BSI within 5 Business Days of BSI's written request; and
- 3.3.4 it shall permit BSI or BSI's designated auditor to audit the Customer’s use of the Services to ensure only Authorised Users are using the Services at authorised sites. Each such audit may be conducted no more than once per quarter, at BSI's expense, and this right shall be exercised with reasonable prior notice, in such a manner as not to substantially interfere with the Customer's normal conduct of business.
3.4 The Customer shall not:
- 3.4.1 except as may be allowed by any applicable law which is incapable of exclusion by agreement between the parties and except to the extent expressly permitted under these Terms and Conditions:
  - (a) attempt to copy, scan, modify, duplicate, create derivative works from, frame, mirror, publish, republish, download, license, sell, lease, give, disseminate, assign (directly or indirectly), display, transmit, or distribute all or any portion of the Products and/or Documents (as applicable) in any form or media or by any means; or
  - (b) attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the software; or
- 3.4.2 access all or any part of the Products and Documents in order to build a product or service which competes with the Services and/or the Documents; or
- 3.4.3 use the Services to provide services to third parties; or
- 3.4.4 subject to clause 17.1, license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Services and/or Documents available to any third party except the Authorised Users, or
- 3.4.5 remove any proprietary legends or markings, including, but not limited to, copyright notices, electronically encoded information, watermarks or any specific markings of BSI; or
- 3.4.6 attempt to obtain, or assist third parties in obtaining, access to the Services and/or Documents, other than as provided under this clause 3.
3.5 The Customer shall use all reasonable endeavours to prevent any unauthorised access to, or use of, the Services and, in the event of any such unauthorised access or use, promptly notify BSI.
3.6 The Customer acknowledges that neither they nor any Authorised Users have any ownership rights conferred upon them whatsoever in respect of the Products or Documents.

4. SERVICES

4.1 BSI shall, during the Subscription Term, provide the Services and make available the Documents to the Customer on and subject to these Terms and Conditions.
4.2 BSI shall use reasonable endeavours to make the Services available 24 hours a day, seven days a week, except for:
- 4.2.1 planned maintenance; and
- 4.2.2 unscheduled maintenance performed outside Normal Business Hours.

5. CUSTOMER DATA

5.1 As between the parties, the Customer shall own all right, title and interest in and to all of the Customer Data.
5.2 This clause 5.2 applies to Eurocodes PLUS only. The Customer grants BSI an irrevocable, unlimited and royalty-free licence to use any Customer Data provided.
5.3 Each party warrants that for the purposes of these Terms and Conditions it:
- 5.3.1 shall comply with the provisions of the Data Protection Legislation, including without limitation that it:
  - (a) shall use Personal Data in accordance with the permissions or consents obtained from the data subjects (as defined in the Data Protection Legislation) or otherwise in accordance with the Data Protection Legislation;
  - (b) shall communicate to the other party the terms of any permissions or consents obtained from the data subjects;
  - (c) shall have in place appropriate technical and organisational security measures against unauthorised or unlawful Processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data and shall take all reasonable steps to ensure the reliability of its personnel who have access to such Personal Data and to impose obligations of confidentiality upon such personnel and to ensure that such personnel are aware of their responsibilities under the Data Protection Legislation;
  - (d) shall not transfer Personal Data outside the European Economic Area save in accordance with the Data Protection Legislation;
  - (e) shall comply with any request or notice it receives from a data subject in its capacity as a data controller;
- 5.3.2 shall upon request provide such assistance as is reasonably necessary to the other party to enable that party to comply with its obligations as a data controller (as defined in the Data Protection Legislation);
- 5.3.3 shall inform the other party as soon as reasonably practicable of the discovery of any actual or suspected data-breach relating to the Processing of Personal Data in connection with these Terms and Conditions;
- 5.3.4 shall, except to the extent prohibited by applicable law, inform the other party upon receipt of a complaint from a data subject or if approached by any regulatory body in connection with its compliance with the Data Protection Legislation in connection with these Terms and Conditions;
- 5.3.5 shall, except to the extent prohibited by applicable law, consult the other party in good faith as to the timing, manner and content of any response to a complaint from a data subject or approach by any Regulatory Body in connection with compliance with the Data Protection Legislation in connection with these Terms and Conditions.

6. BSI'S OBLIGATIONS

6.1 BSI undertakes that the Services will be performed with reasonable skill and care. BSI:
- 6.1.1 does not warrant that the Customer's use of the Services will be uninterrupted or error-free; or that the Services, Documents and/or the information obtained by the Customer through the Services will meet the Customer's requirements;
- 6.1.2 provides no warranties in respect of the accuracy of the Documents and/or their contents; and
- 6.1.3 is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and the Customer acknowledges that the Services and Documents may be subject to limitations, delays and other problems inherent in the use of such communications facilities.

7. CHARGES AND PAYMENT

7.1 The Customer shall pay the Subscription Fees to BSI for the User Subscriptions, which are non-refundable in accordance with this clause 7 and the Order Form.
7.2 The Customer shall pay the Subscription Fees within 30 days from the date of the invoice.
7.3 If BSI has not received payment within 30 days of the due date, without prejudice to any other rights and remedies:
- 7.3.1 BSI may, without liability to the Customer, disable the Customer's password, account and access to all or part of the Services and BSI shall be under no obligation to provide any or all of the Services while the amounts due remain unpaid; and
- 7.3.2 interest shall accrue on a daily basis on such due amounts at an annual rate of 3% over the then current base lending rate of Barclays Bank plc (or its successor) from time to time, commencing on the due date and continuing until fully paid, whether before or after judgment.
7.4 The Subscription Fees do not include, and the Customer is solely responsible for, all applicable taxes including: value added tax and other sales taxes.
7.5 BSI shall be entitled to increase the Subscription Fees at the start of each Renewal Period upon 60 days' prior notice to the Customer and the Order Form shall be deemed to have been amended accordingly.
7.6 The Customer shall only be entitled to decrease the Services or User Subscriptions by providing BSI with notification, in writing, at least 30 days before the end of the Initial Subscription Term or any Renewal Period,

8. PROPRIETARY RIGHTS

8.1 The Customer acknowledges and agrees that BSI and/or its licensors own all intellectual property rights in the Services and the Documents. Except as expressly stated herein, these Terms and Conditions do not grant the Customer any rights to, under or in, any patents, copyright, database right, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licences in respect of the Services or the Documents.
8.2 BSI may impose whatsoever security measures it reasonably deems appropriate to ensure compliance with the Terms and Conditions, including but not limited to covert and overt copy-detection; licence awareness technology and encoding of requestor/user information in printed and electronic formats. Any attempt to circumvent such access restrictions or any other of BSI's security measures will be considered a material breach of these Term and Conditions.
8.3 This clause 8.3 applies to Eurocodes PLUS only Where the Services allows, the Customer confirms to BSI and shall procure that each Authorised User confirms both to the Customer and BSI as follows:
- 8.3.1 the Authorised User has the right to submit his or her contributions(s) in the production of any Dynamic Documents or the right to submit contribution(s) subject to the copyright of a third party where he or she has obtained that right in the contribution(s) from the owner of the copyright;
- 8.3.2 the Authorised User waives any copyright or other intellectual property rights in his or her contribution in favour of the Customer who is entitled to share these contributions with other Authorised Users in accordance with these Terms and Conditions;
- 8.3.3 subject to any existing third party rights, copyright in any new work that may result from the production of Dynamic Documents (save for Document comments and notes by Authorised Users which shall be owned by the Customer) is exclusively and irrevocably assigned to BSI; and
- 8.3.4 this assignment supersedes any competing rights in the new works (if any) that the Authorised User or Customer or any third parties may have.
8.4 The Customer acknowledges that the following restrictions apply in respect of each Product:
- 8.4.1 each of the Authorised Users may print one hard copy of required Documents and may download one single electronic copy of any of the Documents (the “Permitted Copies”). The Permitted Copies may not be used to build up a hard copy or electronic reference collection that exceeds 5% of the total Documents within the Product subscribed to. The Permitted Copies must be destroyed or removed on expiry of the Subscription Term if it not renewed. Permitted Copies are licensed to the Customer and may not be distributed other than to an Authorised User;
- 8.4.2 an Authorised User may copy up to 10% of the content of any of the Documents for use in another document for other Authorised Users. All copied content must contain the phrase "Copyright BSI Standards Limited © [Date]" (where [Date] is the date of the copying);
- 8.4.3 where any copies are made in whole or in part, the copied content is licensed only for the duration of the Subscription Term and should not be copied in order to build a database of the Documents; and
- 8.4.4 the Customer is not authorised to transmit the Documents electronically or by any other means in any form to any party who is not an Authorised User.
8.5 The Customer may make a reasonable number of copies of the User Guide, provided all such copies include all legends, copyright and other proprietary notices that appear on the original User Guide.
8.6 BSI may use software, programs or access management tools to verify the Customer’s compliance with the Subscription Agreement.

9. CONFIDENTIALITY

9.1 Each party may be given access to confidential information from the other party in order to perform its obligations under these Terms and Conditions. A party's confidential information shall not be deemed to include information that:
- 9.1.1 is or becomes publicly known other than through any act or omission of the receiving party;
- 9.1.2 was in the other party's lawful possession before the disclosure;
- 9.1.3 is lawfully disclosed to the receiving party by a third party without restriction on disclosure; or
- 9.1.4 is independently developed by the other party, and such independent development can be shown by written evidence.
9.2 Subject to clause 9.3, each party shall hold the other's confidential information in confidence and not make the other's confidential information available to any third party, or use the other's confidential information for any purpose other than the implementation of these Terms and Conditions.
9.3 A party may disclose confidential information to the extent such confidential information is required to be disclosed by law, by any governmental or other regulatory authority or by a court or other authority of competent jurisdiction, provided that, to the extent it is legally permitted to do so, it gives the other party as much notice of such disclosure as possible and, where notice of disclosure is not prohibited and is given in accordance with this clause 9.3, it takes into account the reasonable requests of the other party in relation to the content of such disclosure.
9.4 The content of this clause 9 shall survive termination of the Subscription Agreement, however arising.

10. LIMITATION OF LIABILITY

10.1 Except as expressly and specifically provided under these Terms and Conditions:
- 10.1.1 the Customer assumes sole responsibility in connection with its use of the Services and/or Documents, and for conclusions drawn from such use;
- 10.1.2 the Customer assumes sole responsibility for results obtained from the use of the Services and the Documents by the Customer, and for conclusions drawn from such use. BSI shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts provided to BSI by the Customer in connection with the Services, or any actions taken by BSI at the Customer's direction;
- 10.1.3 BSI shall not be liable for any damage caused or costs incurred through the use of the content of the Documents and/or Services. The Customer assumes responsibility to conduct the necessary research and confirmations and should not rely solely on the contents of the Documents alone;
- 10.1.4 all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from these Terms and Conditions; and
- 10.1.5 the Services and the Documents are provided to the Customer on an "as is" basis.
10.2 Nothing in these Terms and Conditions limits any liability which cannot legally be limited, including, but not limited to, liability for:
- 10.2.1 for death or personal injury caused by negligence;
- 10.2.2 for fraud or fraudulent misrepresentation; or
- 10.2.3 any liabilities which cannot be excluded by statute.
10.3 Subject to clauses 10.1 and 10.2:
- 10.3.1 BSI shall not be liable whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any loss of profits, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising; and
- 10.3.2 BSI's total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with these Terms and Conditions shall be limited to the total Subscription Fees paid for the User Subscriptions during the 12 months immediately preceding the date on which the claim arose.
10.4 BSI is not aware of any inherent risk of viruses in the pdf files forming the Documents at the time they are downloaded. BSI has exercised due diligence to ensure, so far as practicable, that such files do not contain such viruses.
10.5 The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 and 4 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from these Terms and Conditions.
10.6 This clause 10 shall survive termination of the Subscription Agreement.

11. TERM AND TERMINATION

11.1 The Subscription Agreement shall, unless otherwise terminated as provided in this clause 11, commence on the Effective Date and continue for the Initial Subscription Term and, thereafter, shall automatically renew for a successive renewal term equal to the Initial Subscription Term, but in no event less than 12 months (each a Renewal Period), unless either party notifies the other party of termination, in writing, at least 30 days before the end of the Initial Subscription Term or any Renewal Period, in which case the Subscription Agreement shall terminate upon the expiry of the applicable Initial Subscription Term or Renewal Period.
11.2 Without affecting any other right or remedy available to it, either party to the Subscription Agreement may terminate it with immediate effect by giving written notice to the other party if:
- 11.2.1 the other party commits a material breach of any term of these Terms and Conditions which breach is irremediable or (if such breach is remediable) fails to remedy that breach within a period of 30 days after being notified in writing to do so;
- 11.2.2 the other party takes any step or action in connection with its entering administration, provisional liquidation, bankruptcy or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;
- 11.2.3 the other party suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business; or
- 11.2.4 in the event of any governmental prohibition or required alteration of the Documents or Services.
11.3 BSI may immediately terminate or suspend any or all of the Documents and/or Services without notice if:
- 11.3.1 BSI has reasonable evidence of the Customer's breach of BSI's or its licensor’s intellectual property rights or fraudulent or illegal use of the Documents and/or Services; or
- 11.3.2 it is required to do so by any legal or regulatory authority.
11.4 Without affecting any other right or remedy available to it, BSI may terminate the Subscription Agreement with immediate effect by giving written notice to the Customer if the Customer fails to pay any amount due under these Terms and Conditions, within 30 days of receiving an invoice.
11.5 In addition to any of the remedies available to BSI at law or in equity, if BSI determines that the Customer has allowed or permitted access to the Services in violation of these Terms and Conditions, it may terminate, suspend, restrict or limit access to the Services and/ or Documents or require additional user registration or authentication information.
11.6 Notwithstanding any termination or suspension of the Subscription Agreement in relation to all or any part of the Documents or Services, all Terms and Conditions of the Subscription Agreement will continue to apply to any Documents or Services not so terminated, and in particular, but without limitation, the Customer shall not be relieved from any liability incurred prior to such termination or suspension, or for payment for any Documents or Services not affected by any such termination or suspension.
11.7 On termination of the Subscription Agreement:
- 11.7.1 all licences granted under these Terms and Conditions shall immediately terminate and the Customer shall immediately cease all use of the Services and/or the Documents;
- 11.7.2 the Customer shall make no further use of the Documents and shall ensure that all copies of the Documents and/or extracts copied (whether in electronic or hard copy form) are destroyed and deleted (including but not limited to data, software, hard copy documents and any other documentation) and purge any Documents from all electronic media or document to which they have been copied;
- 11.7.3 the Customer shall provide written notice to BSI certifying that they have complied with this clause;
- 11.7.4 This clause 11.7.4 applies to Eurocodes PLUS only. BSI shall provide the Customer with a document containing any Document comments and notes made by Authorised Users;
- 11.7.5 This clause 11.7.5 applies to Eurocodes PLUS only. BSI may destroy or otherwise dispose of any of the Customer Data in its possession; and
- 11.7.6 any provision of these Terms and Conditions that expressly or by implication is intended to come into or continue in force on or after termination of the Subscription Agreement shall remain in full force and effect.
11.8 Termination of the Subscription Agreement shall not affect any of the rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Terms and Conditions which existed at or before the date of termination.
11.9 If BSI terminates the Subscription Agreement for the Customer's breach under clauses 11.2 or 11.3 above, then, in addition to any other remedies BSI may have at law or in equity, the Customer must pay to BSI within 30 days of termination, a cancellation fee equal to 75% of the Subscription Fee which the Customer acknowledges is an administrative fee to cover BSI's expenses and not a penalty.

12. FORCE MAJEURE

BSI shall have no liability to the Customer under these Terms and Conditions if it is prevented from or delayed in performing its obligations under these Terms and Conditions, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of BSI or any other party), failure of a utility service or transport or IT or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood or storm provided that the Customer is notified of such an event and its expected duration.

13. VARIATION

No variation of the Subscription Agreement shall be effective unless it is in writing and signed by the parties.

14. WAIVER

No failure or delay by a party to exercise any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

15. SEVERANCE

15.1 If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of these Terms and Conditions.

16. ENTIRE AGREEMENT

16.1 The Subscription Agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
16.2 Each party acknowledges that in entering into the Subscription Agreement it does not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Subscription Agreement

17. ASSIGNMENT

17.1 The Customer shall not, without the prior written consent of BSI, assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under these Terms and Conditions, such consent may be withheld in BSI's sole discretion and subject to any necessary recalculation of the Subscription Fees.
17.2 The Customer shall not grant affiliates, subsidiaries or successors-in-interest any right to use the Documents or Services without the prior written consent of BSI, which may be withheld at BSI's sole discretion, and subject to any necessary recalculation of the Subscription Fees.
17.3 BSI may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under the Subscription Agreement.

18. NO PARTNERSHIP OR AGENCY

Nothing in these Terms and Conditions is intended to or shall operate to create a partnership between the parties, or authorise either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).

19. THIRD PARTY RIGHTS

These Terms and Conditions do not confer any rights on any person or party (other than the parties to these Terms and Conditions and, where applicable, their successors and permitted assigns) pursuant to the Contracts (Rights of Third Parties) Act 1999.

20. NOTICES

20.1 Any notice required to be given under these Terms and Conditions shall be in writing and shall be delivered by hand or sent by post or email to the other party at its address set out in these Terms and Conditions or specified in the Order Form, or such other address as may have been notified by that party for such purposes during the Subscription Term.
20.2 A correctly addressed notice sent by pre-paid first-class post or recorded delivery post shall be deemed to have been received at the time at which it would have been delivered in the normal course of post. A notice sent email shall be deemed to have been received at the time of transmission (as shown by the time sent in respect of an email).

21. GOVERNING LAW

These Terms and Conditions and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

22. JURISDICTION

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or its subject matter or formation (including non-contractual disputes or claims).

British Standards Online (BSOL) terms and conditions of use